Ankara - İncek
LÖSANTE Hospital
Healthy Life Begins Here! At LÖSANTE Hospital, our expert medical team provides children and adults with the latest, science-based treatment approaches across all specialties.
Patient and Family Rights and Responsibilities
Welcome to LÖSANTE. This guide has been prepared to provide comprehensive information for new patients, existing patients, and their family members regarding the services and processes at our hospital.
Scheduling an Appointment
To ensure a smooth and efficient visit, we recommend scheduling an appointment in advance.
Appointment Channels
- Online: Appointments can be scheduled 24/7 through our website.
- By Phone: You may contact our Appointment Line 24/7 at +90 (312) 666 7 666
- WhatsApp: You can also contact us via WhatsApp at +90 552 769 49 02.
- In Person: Appointments can be arranged directly at the hospital with the assistance of our patient services representatives.
If you need to cancel or reschedule your appointment, please contact us at least 24 hours before your scheduled appointment time.
Registration and Check-In Process
When you arrive at the hospital for your appointment, please follow these steps:
- Check In at the Patient Registration Desk: Upon arrival, please visit the Patient Registration Desk. Our reception staff will provide directions and information regarding the outpatient clinic where your appointment is scheduled.
- Outpatient Clinic Procedures: Once your registration has been completed, our staff will guide you through the necessary steps and assist you in meeting with your physician.
What to Bring
To ensure a smooth and efficient registration process, please bring the following documents:
For All Patients
- Government-issued identification card or passport (required)
- Referral document, if applicable
- Previous medical records, laboratory results, and imaging studies (if available)
- A list of current medications or copies of your prescriptions
For Patients with Private Health Insurance
- Government-issued identification card
For International Patients
- Passport
- Residence permit or visa documentation, if applicable
Important Information About Your Appointment
- We recommend arriving at least 15 minutes before your scheduled appointment time.
- Appointment durations and waiting times may vary depending on patient volume and clinical requirements. We appreciate your understanding.
- Prescriptions, medical reports, and test results will also be available electronically through your e-Nabız account following your visit.
- All outpatient clinics operate in accordance with strict patient privacy and confidentiality standards.
Patient Rights and Responsibilities
Our patients have the right to receive respectful, safe, and high-quality healthcare services. For detailed information regarding patient rights and responsibilities, please visit our Patient Rights page or contact our Patient Rights Department for assistance.
Visitor Guides
Specialized visitor guides for different hospital departments are available below.
Contact and Support
If you have any questions, please contact our Patient Services Department:
Phone: +90 (312) 666 7 666
Email: losante@losante.com.tr
International Patient Department:
Phone: +90 (552) 769 49 02
Email: losante@losanteinternational.com
Address:
Kızılcaşar Neighborhood
23 Nisan Avenue, 2705 Street No:20
İncek, 06830 Gölbaşı / Ankara, Türkiye
We wish you a healthy recovery and look forward to supporting you throughout your healthcare journey at LÖSANTE.
Other Patient Guides
You can access our other patient guides below.
Online Appointment
You can use our online appointment system to schedule an appointment.
Do You Have Questions?
You can contact us for detailed information.
Our Healthcare Facilities
With our fully equipped hospital in Ankara and our medical center in Istanbul, we provide scientific, reliable, and patient-centered healthcare services to children and adults.
Istanbul - Fener
Private Şadiye - Yaşar Cimilli LÖSANTE Medical Center
Personalized healthcare guided by science. With our experienced specialist physicians and wide range of outpatient services, we provide modern healthcare services in Istanbul.